Resetting Multi-factor Authentication
If students need to setup MFA again because they have a different smartphone, deleted the authenticator app, changed their number or lost their device, please either use SEQTA and Direqt message a member of the IT department or email itsupport@stgeorges.wa.edu.au to request your account's MFA to be reset.
Once you have received confirmation that it has been reset, please follow these instructions on how to set up MFA for your account again.
Resetting Passwords
Please note: This only works if you have previously set up your Microsoft 365 recovery method here.
- Click on this link
- Enter your school email address <your_username>@students.stgeorges.wa.edu.au
- Enter the character code then click "Next" (refresh the code if you cannot interpret it)
- Follow the instructions to create a new password
This will be the same password for everything school-related - eg: SEQTA Learn, Wi-Fi, Adobe, ClickView etc.
Passwords must meet the following minimum requirements:
- Cannot use the previous four passwords
- Not contain the user's account name or parts of the user's full name that exceed two consecutive characters
- Be at least seven characters in length
- Contain characters from three of the following four categories:
_ Non-alphabetic characters (for example, !, $, #, %)
_ Base 10 digits (0 through 9)
_ English lowercase characters (a through z)
_ English uppercase characters (A through Z)
Please allow up to 20 minutes for the password to sync for local services such as Wi-Fi, SEQTA, Printing etc.
Computer Help
For all other computer assistance, please visit the IT Helpdesk on level 1 or email itsupport@stgeorges.wa.edu.au